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Return Policy

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  • RETURN POLICY

    WAP-Health is committed to your satisfaction. If we make an error with your order, or you receive defective or damaged merchandise, please call us at 86-755-27449959 immediately. If you ordered the incorrect item or need to return an item for other reasons, our no-nonsense 30-day return policy is as follows:
    You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us at 86-755-27449959 to obtain a Returned Merchandise Authorization (RMA) number. Write the number on the shipping label of each box to be returned so we'll know how to process your refund. Items returned to us without original and undamaged packaging, or without an RMA, will incur a 15% restocking fee. Returns beyond 30 days will not be accepted.
    Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. WAP-health is not responsible for customer returns that are lost or damaged during shipping.
    Refunds or credits will be processed within 10 business days after receipt of returned items; refunds will be issued using the same payment method as your original order.
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